Terms of Trade

 

By using our online delivery service, you agree to let our drivers use their best professional judgment as to whether or not the flowers can be safely left at the delivery address should no one be there to receive them. We can hold no liability for the flowers from this point on.

If a delivery has been attempted unsuccessfully and requires a second or subsequent delivery to be made (e.g. You have provided us with an incorrect address or no one is home during your selected delivery time and there is no safe place to leave the order) a redelivery fee will apply to the same value as the original delivery fee. You will be contacted before the arrangement is redelivered and given the option to pick the arrangement up from our store. If Country Garden Flowers is in any way responsible for the redelivery this redelivery fee will not apply.

Please note that in the rare event that we may have to call the recipient if we feel there may be a delivery issue, your details will be kept confidential.

If a security person or concierge is obligated to receive the flowers on the recipients behalf, we cannot accept responsibility for the flowers from this point on.

Should no one be at the delivery address to accept arrival, the order will be returned to the store and a redelivery fee will apply.

*We do not accept orders for alcohol..