Substitution Policy


We attempt to make the finished product as close as possible to the picture supplied, however at times the finished product may vary in colour & some blooms may be not in season or be unavailable. Also note that we will only use fresh flowers and some bloom will not be fully open,  giving then a few days to look similar to picture.

If so, a suitable similar flower shall be substituted to both your specifications and the pictured style.Similarly with containers, if suppliers are out of stock of a pictured container, vase or basket, we will use a product with a similar look.

*where possible we will try to contact you to discuss the change if we feel it could be significant.  You give Country Garden Flowers the right to charge up to $100 for delivery  or the need to add to orders where substitution is not an option after final purchase as been  made.  Where customers are dissatisfied with  available options over the value.